ii lays strong focus on process quality to meet customer requirements consistently. This is done through a strong, flexible and continuously improving Quality Management System (QMS). The QMS has evolved over a period of many years, and is compliant with ISO 9001 standards.

Once ii takes up a project, the work starts with a project commencement meeting where all team members of the project, representatives of the support departments, and the quality coordinators participate. They determine the customer requirements and commit themselves to the success of the project. The project manager carries out a detailed estimation of size, effort and resources by referring to the process database. Based on all these inputs, the project manager prepares a project management plan as per the tailored QMS template. The project manager also plans for the relevant metrics and the organizational baseline (upper and lower boundary of the metrics). He/She sets the metrics target for the project based on QMS procedure.

Every project is assigned to a Software Quality Assurance Engineer (SQA) who monitors the process and product quality of the project. He/She reports the progress on this front to the project manager and to the core quality team. The status of the project is monitored by the senior management at periodic intervals as well as by the customers, through pre-defined conference calls. The SQA performs an independent sample test of all deliverables to ensure compliance to the requirements before despatching them to the customers.

When the project is completed and all deliverables have been handed over to the customer, a project windup meeting is conducted to systematically analyze the project learning. The output is fed back into the process database for future reference.

ii is ISO 9001 certified and this provides the basic process discipline to all our Software Development Cycles, enabling us to provide on-time delivery.